A recent study by BIA suggests six out of 10 small to medium-sized business (SMB) websites in the U.S. are missing either a local or toll-free telephone number on the home page; 74.7 percent of SMB websites lack an email link on their home page for consumers to contact the business; 65.7 percent of SMB websites lack a form-fill option to enable consumers to request information; 93.3 percent of SMB websites are not mobile compatible and will not render successfully on mobile devices or smartphones.